RESUME
Objectives
Dedicated LMS project coordinator, events scheduler, on-the-job trainer, online training facilitator, remote course content developer, and records database admin seeking jobs with T-Mobile in Bellevue, Washington. Looking to support logistics planning, event scheduling, class facilitation, and organizational objectives with a customer service mindset. Proven ability to connect with people and lead continuous improvements.
Skills
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Employee Training Program Design
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Instructional Design Process
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Learning and Development
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Online LMS Managment
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SOP Business Writing
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Curriculum Development
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Training Management
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Microsoft Office 365 - Suite
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Microsoft Power Automate
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Business Admin Operations
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Technology Education
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Process Improvement
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Adobe Creative Suite
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Project Management
Work
Experience
Staff Analyst - Scheduler, Boeing
Jun 2024 - Sep 2024
Scheduled and coordinated Boeing instructor-led training projects, classes and events for Boeing Production and Industrial Engineering, serving as the primary point of contact for registrations.
Utilized various software tools such as Microsoft Outlook, OneNote, Excel, Planner, Tableau, and internal LMS to manage department calendars, communicate and monitor ongoing event tasks.
Planned and proposed Q4 course offerings for manufacturing engineering, collaborating with stakeholders to confirm availability and secure buy-in for approved training events and workshops.
Provided support to instructors by assisting with classroom setup, technical troubleshooting, and class rostering, while also assisting technical operations and job performance.
Training and Compliance Coordinator, Kenworth Truck Company
Nov 2022 - Dec 2023
Led bi-weekly skill and behavioral assessments for pre-employment candidates at Kenworth Renton.
Facilitated weekly training sessions including New Hire Orientation (NHO), and shop floor safety.
Responsible for managing all training records and certifications for the Kenworth Renton plant.
Led process improvement initiatives by working with plant leadership and KWR production managers to updates Sharepoint sites and enhance training content for regulatory compliance.
Created excel database reports and met with material handling teams to schedule certifications.
Utilized SuccessFactors Learning Management system tool to assess course completion data.
HR Generalist, Quinault Indian Nation
Feb 2022 - Oct 2022
Administered HRIS functions and employee HR office requests for the Quinault Indian Nation. Managed HR data entry tasks for pre-employment and job applications, Paycom support and performance reviews, LMS data reports, hourly schedules, and employee wage increases. Coached casino managers and supervisors on how to use Paycom software, and support team planning, and internal promotions, fostering professional growth within the organization. Led and facilitated weekly New Hire Orientation (NHO) events and onboarding events.
Training and Safety Coordinator, Gensco
Dec 2020 - Dec 2021
Trained new employees how to drive forklifts, MH equipment, and pick and receive products.
Coordinated onboarding and in-person training for new hires, ensuring comprehensive training on material handling equipment and overseeing certifications and equipment re-certifications.
Monitored new hire performance using Warehouse Management System (WMS) data, collecting insights to optimize training programs and improve employee productivity. Attended weekly manager / supervisor meetings to solve new problems, support teams, and improve warehouse operations. Revised the new-hire onboarding schedule and training documents. Oversaw the Bridge LMS to assign required e-learning courses and then monitor assigned employees course completion status for regulatory compliance audits.
Process Improvement Lead, Gensco
Aug 2021 - Dec 2021
Planned, implemented and iterated upon a long-term project to install six computer tablets at three battery charging stations to improve ease of use, collect data, and increase efficiency. Collected and analyzed data to assist warehouse training using Microsoft Excel. Designed 15 computer automation tools for key operations and management processes using Microsoft Power Automate, Forms, SharePoint, and Excel. Improved processes from an understanding of Lean Six Sigma to eliminate waste and reduce variation. Oversaw Gensco’s Bridge LMS website to assign e-learning courses and monitor course completion by warehouse employees.
Online Course Developer, Digital Media Academy
Dec 2017 - Sep 2020
Wrote technology education course curriculum for Digital Media Academy certified schools using Canvas LMS and Google G Education Suite. Reformatted, edited, and updated business, music, computer science, and film courses for international product distribution. Worked with education administrators to develop interactive lesson plans, slide decks, and digital curriculum. Approached learning design from an understanding of instructional design theory – ADDIE. Identified training needs after conducting a needs analysis with other developers.
Lead Instructor, Digital Media Academy
Jun 2016 - Aug 2019
Taught UCLA, UCI, UCSD summer camp courses: Music Production and Songwriting, Adventures in Music Production, Introduction to Music Production with Ableton, Game Coding, LEGO EV3 Robotics, and 3D Printing and Modeling. Managed classrooms of various sizes ranging from 15 to 30 students. Worked with camp directors to setup, utilize, and tear down camp equipment at university campuses.
Learning Management System Administrator, CAAST Private School
Mar 2015 - Aug 2017
Managed the school's Learning Management Systems and Information Technology. Oversaw setup, registration, and enrollment of user accounts and online classes. Provided necessary resources for efficient operations at school campus. Interacted with administration to assess needs and provide recommendations. Maintained and updated the company’s student portal and websites. Implemented and coordinated IT systems, policies, and procedures. Ensured security and online backup of data. Monitored campus internet and email use. Diagnosed hardware and software faults and solved technical and applications problems.
Computer Science Teacher, CAAST Private School
Sep 2013 - Aug 2017
Taught computer science and digital media courses: JavaScript Programming with p5.js, Video Game Coding and Design, EV3 LEGO Robotics, Microsoft Office Suite, Typing Fundamentals, Mac OS, Windows OS, Music Recording with Ableton Live, 3D Printing and Modeling. Responsible for creating all course lesson plans, lesson content, classwork content, and course syllabi for my day school and after-school classes.
Tech Instructor, FreshiFilms LLC
Dec 2012 - Jul 2015
Taught and managed student classrooms at community colleges and private schools. Responsible for laptop inventory management, file backup, and equipment transportation across Southern California campuses. Oversaw set-up and turnover for multiple classrooms. Communicated with campus front office, and followed school policies and procedures. Exchanged and returned laptops, hard drives and equipment with FreshiFilms LLC employees. Taught summer camp and after-school classes: Video Game Design 1, Video Game Design 2, Digital Film-making, 3D Animation, 2D Animation.
Education
Texas A&M University
Enrolled in Graduate Program - Human Resources Development
2022 - 2023 - Part Time, Online Masters Program
Emphasis: Learning and Development, Organizational Development
Central Washington University
BS in Business Administration - AACSB, Supply Chain Management, 3.67 GPA
Sep 2019 - June 2021
University Courses: Strategic Management, Supply Chain Management, Principles of Management, Principles of Leadership, Operations Management, Procurement and Supply Management, Business Statistics, Supply Chain Strategy, Logistics and Transportation, SAP and Business Processes, Intro to Financial Management, Essential Business Skills, Business Public Speaking, Essential Marketing Concepts, Business Writing, Business Computer Skills, Professional Development.
Oxnard College
AS in Business Administration - Honors, 3.72 GPA
Sep 2018 - Jun 2019
College Courses: College Algebra, Business Calculus, Principles of Micro Economics, Principles of
Macro Economics, The Legal Environment of Business, Financial Accounting, Managerial Accounting, Introduction to Computer Systems, Business Communications, and Intro to Business.
Oxnard College
AA in Social and Behavioral Sciences - Honors, 3.45 GPA
Sep 2015 - Jun 2019 (IVC, Saddleback, Cuesta, Oxnard)
College Courses: Cultural Anthropology, Biological Anthropology, Language and Culture, Mass Media, World Civilizations, World Religions, Intro to Logic, US History, US Government, Physical Geography, Critical Reading, Intro to Literature, College Writing 1, College Writing 2, Public Speaking, News-Writing, History of Music, Art Appreciation, Graphic Design, Guitar, Music Theory, Nutrition, Computer Music
Certifications
Michigan State University
Professional Certificate in Human Resources & Talent Management
Sep 2020 - Mar 2021
University Courses: Human Resource Talent Strategy, Organizational Development and Culture, Strategic Leadership and Arrangement, and Organizational Performance Management. Developed skills, knowledge and strategies to identify, recruit, train and connect people in an organization. Applied human resource concepts to increase organizational performance and create a culture of success and cooperation.
Association for Talent Development
Instructional Design Certificate
Aug 2020 - Sep 2020
Learned and applied the ADDIE model instructional design process (Analysis, Design, Development, Implementation, Evaluation). Conducted training needs assessments that align performance needs with organizational results. Selected and used data collection techniques as part of the training needs assessment process. Applied the ROPES phases of instruction to construct effective learning activities. Selected learning methods and media to support the attainment of learning objectives.
Microsoft
Microsoft Office Specialist: Word, Excel, PowerPoint, Access
Mar 2020 - May 2020
Completed industry-leading computer assessments of skills and knowledge of Microsoft Office: Word, Excel, PowerPoint, and Access. Demonstrated the ability to command the full features and functionality of Microsoft Office for future academic or workforce use.
Awards
Boy Scouts of America
Eagle Scout
Sep 2010
Member of the National Eagle Scout Association.
Oxnard College
Certificate of Achievement
May 2019
In recognition of breadth in General Education.